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Complaints and Appeals

The school as an RTO has a complaints and appeals policy specific to the RTO operations


A complaint can be made to the school RTO regarding the conduct of

·      the school RTO, its trainers, assessors or other school RTO staff;

·      students of the RTO;

·      any third parties providing services on behalf of the school RTO (if relevant)

An appeal can be made to the school RTO to request a review of a decision, including assessment decisions.

The school RTO will ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaints and appeals process. All formal complaints and appeals will be heard and decided on within 60 calendar days of receiving the written complaint or appeal. If the school RTO considers more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons in writing and will be regularly updated on the progress of the matter.

If the processes fail to resolve the complaint or appeal, a review by an independent party will be provided if requested.

The complete policy and procedures are included here. Please select the appropriate icon below: