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Registered Training Organisation (BSDE)

Competency-based assessment included within VET subjects 

Assessment for the VET components of your course will be competency-based. 

What does it mean to be competent? 

 
People are considered to be competent when they are able to apply their knowledge and skills to successfully complete work activities in a range of situations and environments, in accordance with the standard of performance expected in the workplace. You are assessed on whether or not you can demonstrate the required skills, rather than on how well you perform them. Sometimes this type of assessment requires someone to observe you while you complete tasks. Your teacher will advise you about how to organise this, but at BSDE, this vital evidence is most commonly gathered during the mandatory twice weekly scheduled webconference lessons. 
 
You are given more than one chance to demonstrate your competency. If you are not able to demonstrate a skill on the first attempt, you will have additional opportunities to reattempt to demonstrate competency.
 
In order to gather further evidence of your competency, you may be required to complete work placement. This will enable you to demonstrate your competency at tasks that require specific equipment which you may not have at home, or complete tasks which involve activities that can only be experienced in a workplace, such as banking, mailing, dealing with customers, laboratory work with liquids etc. 
Note: the amount of work placement required depends on the level of the certificate course – some courses require mandatory work placement, eg. 120 hours.
 
There are only three possible results given in competency based assessment – competent, working towards competency or not yet competent. Before you begin work on a particular Unit of competency you are not yet competent. As you work on the tasks required, you are working towards competency. A result of competent is only given when a full Unit of competency has been attained. 

RTO Code of Practice 

 
As a Registered Training Organisation (RTO), BSDE has agreed to operate within the Principles and Standards of the Australian Qualifications Framework. This agreement includes a commitment to recognise the training qualifications issued by other RTOs. 
 

Our school: 

  • recognises the importance of students receiving a broad-based education​ ​ comprising of both general and vocational education, 
  • is registered with the Queensland Curriculum & Assessment Authority (QCAA) to provide the relevant units of competence, 
  • has in place an assignment/assessment policy that applies to all subjects offered at this school, and 
  • has a process for addressing any concerns and offers access to a range of people who can provide advice and guidance about the vocational elements in the subjects offered (for example, teachers, Heads of Department, guidance officers and administrators).

Legislative requirements 

 
BSDE strives to meet all legislative requirements of the national regulator – The Australian Skills Quality Authority (ASQA). In particular, Workplace Health and Safety, Workplace Relations and Vocational Placement Standards will be met at all times. 

Unique Student Identifier (USI)

 
As of January 2015, any student enrolled in a VET course requires a USI. Any student undertaking Vocational Education Training (VET) either through certificate qualifications or Apprenticeships/Traineeships will need to obtain a Unique Student Identifier (USI). 
 
The Unique Student Identifier (USI) is a reference number made up of numbers and letters which provides students access their USI account. This USI account allows an individual to see all their training results from all providers (RTOs) including all completed training units and qualifications. This will make it easier for students to find and collate their VET achievements into a single authenticated transcript.  It will also ensure that students’ VET records are not lost.
 
The USI will be available online and at no cost to the student.  This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed from when the USI comes into effect on 1st January, 2015. BSDE requires all current enrolled students and new students to apply for their USI via the online application.  A student will need either their extract of birth certificate or Medicare card to complete the required fields in the application process.
 
Students are to self-register at www.usi.gov.au​ to retrieve their USI.  Students must provide the RTO with their USI prior to the awarding of any results.

Access and equity 

 
All students will be enrolled in an ethical and responsible manner and consistent with the requirements of the curriculum, National Training Package and essential standards. 
 
Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience. 

Quality management focus 

 
BSDE has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students, staff and employers for incorporation into future programs.

Client service 

 
We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with national guidelines. 
 
Our quality focus includes a Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Complaints and Appeals Policy, and student welfare and guidance services. Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients. 
Our student information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined. 

External audit 

 
BSDE has agreed to participate in monitoring and audit processes required by the Queensland Curriculum and Assessment Authority.

Management and administration 

 
BSDE has policies and management strategies, which ensure sound financial and administrative practices. School Management practices guarantee the organisation’s sound financial position. Students’ records are managed securely and confidentially and are available for student perusal on request. BSDE has adequate insurance policies. 

Marketing and advertising 

 
BSDE markets our vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product. 

Training and assessment standards 

 
BSDE has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles (including Recognition for Prior Learning and Credit Transfer). Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of students. 

Sanctions 

 
BSDE will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this Code or supporting regulatory requirements, we may have our registration as an RTO withdrawn.

Complaints/appeals 

 
Any person wishing to make a complaint against the Brisbane School of Distance Education concerning its conduct as an RTO/School, an appeal or other matter, shall have access to the appeals process. All formal complaints will be heard and decided within 15 working days of receipt of the written complaint by BSDE. The RTO Manager will maintain a ‘Register of Complaints’ which documents all formal complaints and their resolution. See Complaints and Appeals form​

Making a Complaint and/or Appeal

 
The school as an RTO has a complaints and appeals policy specific to the RTO operations.
 
A complaint can be made to the school RTO regarding the conduct of: 
  • students of the RTO;
  • the school RTO, its trainers, assessors or other school RTO staff; or
  • any third parties providing services on behalf of the school RTO (if relevant)
     
An appeal can be made to the school RTO to request a review of a decision, including assessment decisions. The school RTO will ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaints and appeals process. All formal complaints and appeals will be heard and decided on within 60 calendar days of receiving the written complaint or appeal. If the school RTO considers more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons in writing and will be regularly updated on the progress of the matter. If the processes fail to resolve the complaint or appeal, a review by an independent party will be provided if requested.
 
All formal appeals or complaints must be in writing and addressed to the Principal as CEO of the school RTO  the.principal@brisbanesde.eq.edu.au​

Recognition of Prior Learning (RPL) 

 
It is important that you understand how you may be able to benefit from RPL. RPL means that you may be able to get credit for the units of competence in vocational areas. It means that you may not have to do some segments of your course if you can show that you have already reached the required level of skill, knowledge or experience. 
 
You may have gained the required skills or knowledge at school; during work experience; while involved in a hobby or sporting activity. 
 
At the beginning of each course, you will be informed by your teacher via online lessons, Moodle and Blackboard on the learnings outcomes of each unit of competence in your course. As you begin each unit, you will need to check the learning outcomes and decide if you may be eligible for RPL for some or all of the learning outcomes. An application form to apply for RPL is available within each online course or upon request. If you decide to apply, you will have to provide evidence to support your application. Evidence may include examples of your work, referees’ reports and certificates. Your application for RPL may be successful or you may be asked to provide more information, attend an interview, talk with teachers by telephone or do a practical assessment. 

Recognition 

 
When you enrol at the BSDE, you will receive credit for any vocational competencies previously completed, whether as part of a SAS (Subject Area Specification), stand-alone VET course or Traineeship. Academic Transcripts (which have been JP verified) of the achievement of these competencies must be provided to your teacher on entry into the course. 
 
Similarly, when you leave BSDE, you may, for example, decide to undertake further VET study with another RTO. This RTO must take into account any competencies previously attained, which are included in the new course of study.
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