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IT support

If you have a technical issue or question:

 

    Audio​

    Error message: Can't connect to speaker​​
    Sound echo​
    Setup microphone for Blackboard Collaborate​

    Blackboard eLearn

    Error message: Windows Media Player cannot play this type of file​​
    Error message: Access denied​​
    Unable to find class course​​

    Learning Place​

    Error message: Page expired or unexpected challenge
    Error message: Your account has been disabled​
    Error message: System unavailable​                                        
    Error message: Authentication failed ​

    Office 365 (email)

    Setup email on iPhone or iPad
    Setup email on Android device​
    Error message: Invalid user ID​                                  
    Clearing your Mailbox​​

    Programs to install

    Blackboard Collaborate Launcher for Mac OSX​                  
    Blackboard Collaborate Launcher for Windows PC​​
    Java (optional - windows users only)​
    Microsoft Office (free download for EQ students)​  
     Step by step instructions (PDF, 232 KB)
    Adobe Reader​
    Adobe Flash Player​
    Audacity​
    Mozilla Firefox​
    Google Chrome​

    General help

    Alternate eLearn logon​
    Alternate Learning Place logon​                               
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