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IT support

If you have a technical issue or question, contact: Student_IT@brisbanesde.eq.edu.au

Audio

Error message: Can't connect to speaker​​
Sound echo​
Setup microphone for Blackboard Collaborate​

Blackboard eLearn

Error message: Windows Media Player cannot play this type of file​​
Error message: Access denied​​
Unable to find class course​​

Learning Place​

Error message: Page expired or unexpected challenge
Error message: Your account has been disabled​
Error message: System unavailable​                                        
Error message: Authentication failed ​

Office 365 (email)

Setup email on iPhone or iPad
Setup email on Android device​
Error message: Invalid user ID​                                  
Clearing your Mailbox​​

Programs to install

Blackboard Collaborate Launcher for Mac OSX​                  
Blackboard Collaborate Launcher for Windows PC​​
Java (optional - windows users only)​
Microsoft Office (free download for EQ students)​  
 Step by step instructions (PDF, 232 KB)
Adobe Reader​
Adobe Flash Player​
Audacity​
Mozilla Firefox​
Google Chrome​

General help

Alternate eLearn logon​
Alternate Learning Place logon​                               
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